Live / Mobile
ft888 is straightforward about what data we collect, why we collect it, and how you can manage it. Access to our platform depends on your local law and eligible regions — this policy explains your rights and our responsibilities wherever you use your account.
When you open an account with us, we collect the information you provide during registration — your name, contact details and any verification material you submit. We also record session activity: the pages you visit, the games you open, and how you navigate between the lobby and your account wallet. This data helps us keep your account secure, process transactions, and respond to support requests you raise through published contact routes. For payment-related activity, we work with the transaction flows connected to bKash, Rocket and Bank Transfer. We do not store full payment credentials on our end; transaction references are retained only as long as needed for account reconciliation and any dispute you raise. Retention periods follow the requirements that apply to our operating scope, and we review them periodically. We use cookies and similar tracking methods to remember your session preferences and keep your login stable across page reloads. You can review cookie behaviour through your browser settings at any time. We do not sell your personal data to third parties for marketing purposes. Any data shared with technical or payment partners is limited to what those partners need to deliver the service, and they are required to handle it under comparable standards. Access to this platform, and the protections in this policy, depend on your local law and the eligible regions where the service is available.
Transaction references tied to bKash payments are kept only for reconciliation. We do not store your bKash PIN or full wallet credentials — only the reference data needed to resolve any account query you raise.
Rocket payment records are retained in line with our reconciliation requirements. If you raise a dispute about a Rocket transaction, we use stored reference data to verify and resolve it through your account history.
Bank Transfer details you submit are used only to process the specific transaction. Reference numbers are logged against your account for dispute resolution; full bank credentials are not retained beyond what the transfer process requires.
This policy covers the data we handle directly through your ft888 account — from the moment you register to every session you open on mobile or desktop. It does not extend to third-party sites linked from our pages, or to the internal data practices of payment providers you connect. Knowing the boundary helps you understand which questions to bring to us and which to raise elsewhere.
Everything that happens when you log in, update your profile or navigate the account area is covered by this policy. That includes session tokens, device type recorded at login and any support messages sent through our published contact routes.
Payment flows initiated through your account wallet — including bKash, Rocket and Bank Transfer — fall within this policy for the data we hold on our side. The payment provider's own handling of your wallet data is governed by their separate policy.
Your interaction with game lobbies, category pages and published terms is recorded in session logs we hold. This covers which sections you open and how long a session lasts. It does not cover in-game data managed directly by the game studio.
Links to external sites, partner information or studio-specific pages sit outside this policy's scope. We recommend you check the privacy terms of any third-party service before sharing personal details through it.
You have real, practical options here — not just abstract rights. If you want to see what data we hold against your account, you can request a summary by contacting us through the support route published on the site. We aim to respond within a reasonable period and will provide the information in a readable format. If any detail is wrong — a name spelling, a contact number, a registered email address — you can ask us to correct it, and we will action that request after verifying your identity through your account login. You can also ask us to delete data that is no longer needed for your account or for any open dispute, subject to our retention obligations. For questions about how a specific data category is used, reach out through the same contact route and we will give you a clear, specific answer. None of these actions require you to close your account, and making a request does not affect your ability to keep using the platform in eligible regions.
Contact us through the published support route to request a summary of the personal data we hold for your account. We will provide this in a readable form after confirming your identity through a standard account check.
If a name, email or contact detail is recorded incorrectly, submit a correction request. We verify it against your current account login and update the record once confirmed — no need to close and reopen your account.
For any specific question about how a data category is used — session logs, payment references or marketing communications — contact us directly. We will give a clear, specific answer tied to your account rather than a generic policy statement.
If a data request is not resolved to your satisfaction, you can escalate through our support route. We keep a record of each request so you can follow up by referencing the original contact date and subject.
For any privacy-related question — a data review request, a correction or a concern about how your information is handled — use the contact routes published on the ft888 site. We do not invent operating hours or response commitments we cannot stand behind, but every request is logged and followed up through the same route you used to send it.
Open the chat widget from any page on the site to raise a privacy question in real time. Give your registered email so we can locate your account record and respond to your specific request.
Send a detailed privacy request to the support email published in the Contact section of the site. Include your account username and the specific data category you are asking about so we can respond accurately.
The Help Centre on the site includes published articles about account data, session management and contact options. Check there first for answers to common privacy questions before raising a direct request.
Our approach to your data is built around keeping the account functional and secure rather than collecting more than we need. Cookies maintain your session state so you do not get logged out unexpectedly when switching between the lobby and your wallet. Account security measures are applied at login — we do not describe the specific technical method here, but you can verify your session status from the account area at any time. Data we no longer need for active account management or open disputes is removed in line with our retention schedule.
We use session cookies to keep your login stable across page loads and to remember display preferences. You can review and adjust cookie permissions through your browser settings; clearing them will require a fresh login on your next visit.
We keep account data for as long as it is needed for service delivery and dispute resolution. Payment reference records, including those from bKash and Rocket transactions, are reviewed and cleared once retention obligations are met.
Your account is protected through login verification. If you believe your access has been compromised, contact us immediately through the published support route so we can act on your account without delay.
When this policy changes in a material way, we publish the updated version on this page with a revised effective date. Continuing to use your account after a change is posted means you have seen the update; contact us if you have questions about what changed.
These are the questions we hear most often about how we handle personal data on ft888. If your question is not covered here, use the support route on the site to raise it directly.
We collect the name, email address and contact details you provide at registration, plus the verification material you submit. We also log session data — device type, pages visited and login timestamps — to keep your account secure and functional.
No. We retain only the transaction reference numbers generated during a bKash or Rocket payment. Your wallet PIN and full account credentials are never stored on our side. If a transaction question arises, we use the reference to look it up.
Contact us through the live chat or email support route published on the site. Include your registered username and specify what you want to review. We will verify your identity through your account login and provide the summary in a readable format.
Yes. Send a correction or deletion request through our published support route with your account details and the specific change you need. We action corrections after identity verification. Deletion requests are handled subject to any active retention obligations tied to your account.
We share data only with technical and payment partners where it is necessary to deliver the service — for example, processing a Bank Transfer or maintaining platform security. Those partners handle data under comparable standards. We do not sell personal data for marketing purposes.
Access to ft888 and the protections described in this policy depend on your local law and the eligible regions where the service is available. If you are unsure whether access is permitted in your area, check the terms published on the site or contact our support team directly.